Customers who are registered for NAB Internet Banking can also request to have their credit limit increased online. Simply login to NAB Internet Banking and select 'CREDIT CARD LIMIT INCREASE' from the 'APPLY NOW' menu.
Fax to 1300 363 643, return to your nearest branch, or mail to:
Consumer and Commercial Cards
Reply Paid 9992
Melbourne VIC 8060
If you need a credit limit decrease request to be processed urgently call 13 22 65, 8am - 8pm EST, Monday to Friday. Platinum Cardholders please call 1300 730 213, 24 hours a day, 7 days a week.
Fax to 1300 363 689, return to your nearest branch, or mail to:
Consumer and Commercial Cards
Reply Paid 9992
Melbourne VIC 8060
Important things to note:
The additional cardholder must be 16 years of age or older.
The primary cardholder is responsible for all transactions (including transactions on linked accounts) conducted with the additional card.
If the additional cardholder is not a NAB customer, government regulation require that NAB obtains from them sufficient proof of identity before the additional card can be provided (eg: passport, birth certificate, driver's license, Medicare Card, etc.)
Allow up to 10 working days for NAB to process your request.
You can request to remove an additional cardholder by calling 13 22 65, 8am - 8pm EST, Monday to Friday. Platinum Cardholders please call 1300 730 213, 24 hours a day, 7 days a week.
If a different NAB credit card might suit your needs better than your existing NAB credit card, you may be able to transfer your existing NAB credit card to a new NAB credit card.
View our card comparison to compare the features and benefits of our entire range.
For more information, or to request to transfer your card, call our customer service team on13 22 65, 8am - 8pm EST, Monday to Friday.
At NAB, we've made it easy and convenient to make your repayments. You can:
Transfer funds from linked NAB accounts using NAB Internet Banking,1 through NAB Telephone Banking1 on 13 22 65, 24 hours a day, 7 days a week or at a NAB ATM.2 Platinum Cardholders please call 1300 730 213, 24 hours a day, 7 days a week.
Use BPAY® from a participating bank, credit union or building society using biller code 56192 for American Express cards or 1008 for other NAB credit cards3. The customer reference number is your complete credit card number.
Use the direct mail envelope included in your monthly NAB credit card statement.
You can also instruct NAB to take a direct debit from a nominated account to pay your NAB credit card account. Download and complete the form: direct debit request form (PDF, 247kb)
Fax to 1300 363 643, return to your nearest branch, or mail to:
Consumer and Commercial Cards
Reply Paid 9992
Melbourne VIC 8060~
Fax to (03) 9208 5666, return to your nearest branch, or mail to:
Credit Card Dispute Team
GPO Box 2965DD
Melbourne VIC 3001
When you submit this form, a Production of Transaction Evidence Fee of $5 per item may apply where it is found that you, or an authorised party, approved the transaction. If you would like more information on the transaction before submitting this form, please call 13 22 65, 8am - 8pm EST, Monday to Friday.
To dispute an ATM or EFTPOS transaction, or any transaction from your NAB Ant American Express Card or Velocity NAB American Express Card, please call 13 22 65, 8am -8pm EST Monday to Friday.
Terms and conditions apply and are available upon registration for the service. Fees and charges may be payable.
You will require a PIN to make payments at a NAB ATM and Australia Post outlets. NAB Visa Mini Card cannot be used in terminals that require full card insertion, such as ATMs, dip terminals or in a manual imprinter. The standard size companion card issued with NAB Visa Mini Card account should be used in these devices.
® Registered to BPAY Pty Ltd ABN 69 079 137 518. BPAY is an account transaction. Please refer to your financial institution for applicable fees, and terms and conditions.
You cannot make payments to NAB American Express Cards at Australia Post outlets.
You cannot make payments to third parties using the BPAY network using a NAB American Express Card.
TM Ant is a Trade Mark of National Australia Bank Limited ABN 12 004 044 937
® Registered Trade Mark of American Express Company
Bank@PostTM and its device mark are trade marks (registered or otherwise) of the Australian Postal Corporation. All rights reserved.
